WHO DO I CONTACT WITH QUESTIONS?

Please email info@raize.net with questions or visit our contact us page. A RAIZE team member will return your inquiry within 1-2 business days.

WHEN DOES MY PERK SHIP?

Perks ship 1-3 weeks after the campaign ends. You will receive a confirmation email with a tracking number when your perk hits the mail stream. 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Visa, MasterCard, American Express, Discover, and PayPal

IS MY PAYMENT SECURE?

Yes. Stripe and PayPal uses the most up-to-date SSL and encryption security techniques to ensure all payments flowing through their platform are safe.

ARE CUSTOMS AND DUTIES FEES INCLUDED IN THE INTERNATIONAL SHIPPING FEE?

Unfortunately at this time, it is not included. All international packages may be subjected to customs duties and taxes. Please check your local customs website for more info.

I ORDERED THE WRONG SIZE BY MISTAKE. CAN I EDIT MY ORDER?

Yes, as long the request comes before the campaign ends. You can email us at info@raize.net

I NEED TO CHANGE MY SHIPPING ADDRESS. HOW DO I DO THAT?

If you created a RAIZE account, you can login and edit your information at any time. If you placed an order as a guest, please email us at info@raize.net

HOW DO I TRACK MY ORDER?

When the order has shipped, we will send you an email with a tracking number as well as your order details.

WHAT IS YOUR RETURN POLICY?

All donations are final and we do not offer refunds. Please make sure that you have carefully reviewed your order at raize.net prior to finalizing your purchase at checkout.

WHAT HAPPENS IF MY ITEM IS DAMAGED?

If you receive a damaged item, we will honor an exchange within 14 days from you received it. Please contact info@raize.net to speak with our support team.

I RECEIVED THE WRONG SIZE/COLOR. WHO DO I CONTACT?

Please contact us at info@raize.net and include the order number. We will send you a return label that is highly recommended to use when shipping back the items to us. 

HOW LONG DO I HAVE TO RETURN MY DAMAGED ITEM OR REQUEST FOR ANOTHER SIZE?

You have 14 calendar days to return/exchange from the date you received it.

WHAT DO I NEED TO INCLUDE WITH MY RETURN?

We kindly ask you include a copy of your invoice inside the return package along with the item(s) you’re returning. Please state the reason for return. Returned clothes must be in new, unworn condition.

MY PACKAGE WAS LOST/STOLEN. WHAT DO I DO NOW?

Unfortunately, once the package is marked delivered, RAIZE cannot be held responsible for the actions that proceeds it. 

HOW MUCH OF MY DONATION GOES TO CHARITY?

80% of all donations go to the associated Charity. The remaining 20% goes toward the production of the perks, The cost of producing the “grand prize”, maintaining raize.net, and customer service.